Điểm nổi bật
Concentrix Corporation (Nasdaq: CNXC) is a leading global provider of customer experience (CX) solutions and technology, improving business performance for some of the world’s best brands including over 100 Fortune Global 500 clients and over 125 new economic clients. Every day, from more than 40 countries and across c continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and differentiate our clients through Strategy + Talent + Technology. Concentrix provides services to clients in our key industry verticals: technology & consumer electronics; retail, travel & ecommerce; banking, financial services & insurance; healthcare; communications & media; automotive; energy and public- sector.
Visit www.concentrix.com to learn more.
Nội dung công việc
The Role
The responsibility of the team leader is to ensure that organizational metrics and goals are met by rallying and motivating a team of up to 20 team members.
Duties and Responsibilities
- Motivate and strategize how the team will meet efficiency, productivity and consistency targets.
- Ability to understand the CTQ parameters that affect the process and work on them.
- Perform twice a month checkpoint on the analyst's performance using scorecards as a point of discussion.
- Chart a career development plan for the analysts and provide guidance on how to achieve personal and career goals.
- Elevate and escalate red flags to management on a duty of care perspective.
- Ensure that team schedules are communicated; leave requests are attended to and team attendance is monitored. Chronic absentees should be managed.
- Guarantee that base operational expectations and information security policies are enforced.
- Identify improvement opportunities in workflows and suggest solutions. - - Creating a culture of innovation.
- Facilitate team meetings and team huddles.
- Create an engaging and fun work atmosphere for the team.
- First point of escalation and clarification on HR-related matters and concerns.
- Courses correct non-performing metrics and analysts through root cause analysis and solid action planning.
- Perform monthly sit-down sessions to gather insights and innovation ideas.
- Execute administrative functions inside the team (i.e. time report reviews) and HR disciplinary actions (if needed).
- Ensure that SMEs are performing their duties and responsibilities.
Yêu cầu ứng tuyển
- Bachelor’s or Associate’s graduate with 2-5 years of working experience, preferably with 1 year experience in leading team.
- Ability to motivate teams and rally the group toward organizational goals.
- Excellent oral and written communication skills.
- Passion for learning and creative problem-solving.
- Strong knowledge of cultural context in the user countries supported.
- Good knowledge of language of the countries supported is an advantage.
- Flexible 24/7 environment
- Yêu cầu
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Nam/Nữ - Tốt nghiệp Đại học/Cao đẳng
- Yêu cầu khác・Có thể áp dụng
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Chinese Mandarin + English
Mô tả
- Hình thức tuyển dụng
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Nhân viên chính thức
Cách thức ứng tuyển
Interview Process
R1 : Mandarin Test Speaking and Writing
Online Test : English online speaking and writing
R2 : Hiring Manager
- Cách ứng tuyển
- Nhấn vào nút "Ứng tuyển" để truy cập vào Messenger, nhân viên của chúng tôi sẽ trả lời bạn!
- Quy trình
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[Tuyển chọn hồ sơ]
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